• All orders will ship within 2–4 business days.
• Estimated delivery is 5–7 days depending on your location.

An email with a tracking link will be sent once your order ships.

While we do try to process orders quickly, please email customer service ASAP at shop@befinch.com with your order number and we will do our best to accommodate your request.

Yes! Expedited shipping options are available at checkout.

Shipping costs are calculated at checkout based on your location, the size and weight of your order, and the shipping method selected. We offer both economy and expedited options to suit your needs. Each product is weighed, and rates are applied accordingly to ensure fair and accurate pricing.

We ship with only the most reliable carriers worldwide including FedEx, USPS, UPS and Amazon Shipping. Once the package has left our warehouse, Finch cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company. Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at shop@befinch.com with your order number so we can work with you to resolve this.

-PO Boxes: Yes! Please make sure all address info is filled in correctly at checkout and we will fulfill via USPS Priority.

-APO/FPO: We do not ship to APO or FPO addresses, which are U.S. military mailing addresses

We apologize that you received a damaged item. In this rare case please send a photo of the product along with your order number within 5 days of delivery to shop@befinch.com and we would be happy to help you with a resolution.

Yes – but currently only for orders shipping within the United States excluding Alaska and Hawaii.

1. United States: Free standard shipping on orders over $75
2. Canada: Free standard shipping on orders of two Full Size plushies or more
3. International Orders: We’re still a small business with just one U.S.-based
   
   warehouse. While we’re not able to offer free international shipping right now, we do partner with DHL to offer transparent, prepaid taxes and duties (DDP) at checkout - so there are no surprise fees.
   
   We hope to offer better international shipping rates in the future as we grow!

Yes. We review our shipping costs regularly and reserve the right to change or update free‑shipping thresholds at any time. Any changes will always be reflected on this page and at checkout before you place your order.

All international orders are shipped from our warehouse in North Carolina, USA. Orders typically arrive in 10-14 business days, depending on the destination and customs clearance.

Our warehouse partners with Passport & DHL to offer prepaid duties and taxes (DDP) at checkout, so there are no hidden fees or surprise customs charges.

We’re still a small business with just one US-based warehouse, so international orders ship from there. That means we don’t control shipping rates or local taxes, but weareactively exploring new warehouse and shipping partners for early 2026 to bring you more competitive rates next year. Thank you for your support (and patience) as we grow! 💛

• United States
• Canada
• Australia
• United Kingdom
• EUFrance
• Germany
• Spain
• Italy
• Ireland
• Netherlands
• Belgium
• Denmark
• Sweden
• Finland
• PolandPoland
• Austria
  
  Other Markets: we aim to deliver the best possible international experience, balancing shipping speed, cost, duties, and customer support. As we refine our approach, we’re working toward expanding to more countries in a reliable way. Thanks for your patience - more regions coming soon!
  
  

We offer Delivered Duty Paid (DDP) shipping where possible. That means:

1. You pay everything upfront at checkout – including shipping, taxes, and any duties.
2. There are no surprise charges or customs fees later.
3. We work directly with our shipping partner DHL to handle all customs clearance and delivery.
4. However, some countries have different rules which we have outlined below. Please read carefully.
5. Taxable VAT: the taxable amount includes the customs value plus any duties, shipping, insurance, and related costs depending on the market. For the EU, based on official EU legalities, your import VAT may either be included in the total price shown at checkout or listed as a separate line item. You can read more here.

We work with our warehouse's shipping partner Passport & DHL to ensure safe, tracked international delivery to our Canadian customers. Shipping costs are calculated based on two key factors:

Canada is divided into 4 shipping zones based on the first letter of your postal code. ii. The weight of your order- heavier orders cost more to ship. We use weight-based pricing so you’re not overcharged for light items.

Zone: CA-1
Postal Code Prefixes: K, L, M, N, P, G, H, J
Province/Territory: Ontario & Quebec
Examples of Major Cities: Toronto, Ottawa, Montreal, Quebec City
-----------------------------------------

Zone: CA-2
Postal Code Prefixes: R, S, T
Province/Territory: Manitoba, Saskatchewan, Alberta
Examples of Major Cities: Winnipeg, Regina, Saskatoon, Calgary, Edmonton
-----------------------------------------

Zone: CA-3
Postal Code Prefixes: V
Province/Territory: British Columbia
Examples of Major Cities: Vancouver, Victoria, Kelowna
-----------------------------------------

Zone: CA-4
Postal Code Prefixes: X, Y
Province/Territory: Yukon, Northwest Territories, Nunavut
Examples of Major Cities: Whitehorse, Yellowknife, Iqaluit

Taxes: Canadian customers are taxed according to Canadian tax law and sales taxes (GST/HST/PST). This is based on:

- Their shipping address (province/territory)
- Total basket value (including shipping)

Duties: is included. As of March 2025, Canada imposed a 25% tariff on certain U.S.made toys (including plush toys like ours). To keep things simple, we use Delivered Duty Paid (DDP) shipping, meaning duties and taxes are calculated at checkout. What you see at checkout is your final cost, no surprise customs fees later. We’re actively reviewing shipping rates and pricing to make sure Canadian orders remain fair and transparent.

If your order total is under AUD $1,000, you will not usually pay duties or GST. Above that threshold, Australian customs may apply GST or import charges at delivery.

Not yet. When any business reaches over $75K AUD annual sales, they must begin collecting GST at checkout.

Yes, we collect UK VAT on orders under £135, and you’ll see it clearly listed at checkout.

Orders over £135 may be subject to import VAT and customs duties upon delivery, collected by the courier (e.g., Royal Mail).

Couriers may charge a handling or processing fee when collecting import VAT/duties on larger orders.

VAT and customs handling fees are different charges.

VAT is a sales tax collected at checkout.

Customs handling fees are charged by customs authorities or postal operators to process imported packages and may still apply even when VAT has already been paid.

Some EU countries have introduced additional customs processing or handling fees on imported goods. Where possible, we include these fees in the total charged at checkout as part of our Delivered Duty Paid (DDP) service.

If additional charges are ever requested by a local customs authority or delivery carrier, they are determined by that authority and are outside of Finch’s control.

VAT (Value Added Tax) is a sales tax used throughout Europe.

We collect VAT at checkout so you don’t need to pay it separately when your package arrives.

Usually no. We collect VAT at checkout for EU orders under €150.

However, as of July 1 2026, some countries may charge additional customs processing or handling fees when your package arrives. These fees are set by local customs authorities or postal operators and are outside of Finch’s control.

As of July 1, 2026:

Some European countries have introduced customs processing fees on imported goods.

These fees are separate from VAT and may apply even when VAT has already been paid at checkout.

In some countries, the fee is charged based on the number of different product categories (HS Codes) included in your shipment.

The fee may be charged per product category rather than per item.

Example:

• 3 Plushies = 1 product category = approximately €3 fee
• 1 Plushie + 1 T-Shirt + 1 Sticker Pack = 3 product categories = approximately €9 fee

The exact amount depends on the destination country and local customs rules.

The VAT taxable amount includes the customs value plus any duties, shipping, insurance, and related costs.

For the EU, based on official EU legalities, your import VAT may either be included in the total price shown at checkout or listed as a separate line item. You can read more here.

We collect VAT at checkout and ship under IOSS to most European Union countries, including France, Germany, Spain, Italy, Ireland, the Netherlands, Belgium, Denmark, Sweden, Finland, Poland, and Austria.

Countries charging the new handling fee, as of June 2026:

• France: approximately €2 per product category (HS Code)
• Romania: approximately €5 per package

Additional EU countries may introduce similar fees in the future as customs regulations continue to evolve.

We want you to love your Finch items! If your apparel doesn’t fit quite right or you’d prefer a different style, you can return your item and place a new order. At this time, we’re not able to offer direct exchanges—our fulfillment partner doesn’t support them. Here’s how to get a new size or product:

✔️Step 1:Write your order number on the packaging and ship the product back. BBI / FINCH
1 GATEWAY CT
STE F – GATES 17 & 18
BOLINGBROOK IL 60440   

✔️ Step 2: If you would like a return label emailed to you please email the team at shop@befinch.com, and then please print this off to affix to your package.     

✔️ Step 3:Your original payment method will be refunded once your return is processed. 

✔️ Step 4: You can place a new order anytime for the item you want!

- Returns must be initiated within 14 days of receiving your order.

- Items must be in original condition with all labels attached.

- Send your item back in suitable packaging, it doesn’t need to be the original Finch package.

- Refunds typically appear on your original payment method within 7-10  business days after processing.

- Please note: not all sizes or styles may be available at the time of your new order.

- Still need help? Email us at shop@befinch.com.

We process orders quickly, so cancellations are not guaranteed. Reach out ASAP to shop@befinch.com

Click the Notify Me When Available button on the product, and you will get notified when it’s back in stock.

Yes! Restocks are coming—click the Notify Me When Available to be first to know.

We can’t guarantee restocks in every product and color, so grab your favorite while you can!

Not at this time, but click & fill in the Notify Me alert, and we’ll send an email to you when they’re available.

Your card will be charged at checkout, and you will receive an email receipt and tracking details once the item is shipped.

Yes! While we don’t offer gift wrapping, our plushies and apparel arrive in special Finch packaging, perfect for gifting! We also have gift cards available for digital gifting.

Yes, payment plans are available at checkout through Shop Pay by selecting the Shop Pay Installments option.

This increase reflects new tariffs on imported goods, which are impacting brands across the U.S. Rather than cutting corners on quality, we’ve decided to keep our plushies cozy, huggable, and long-lasting.

AMEX, Apple Pay, Google Pay, Discover, Mastercard, Visa, Shop

Here can be a brief but clear response to the question, giving customers a quick answer without unnecessary details.

It’s completely normal for your Finch to arrive with a few wrinkles, they’ve been on a bit of a squishy journey to get to you, since we vacuum seal them to reduce packaging waste and protect them during shipping. The wrinkles will soften and drop within a few days to a week. You can give it a gentle fluff, or even pop it in the bathroom while you shower (the steam could help) smooth things out faster).

Please see the drop downs on each product page for more details.

• Plushies: Spot clean only with mild soap and water. Do not machine wash or tumble dry.
• T-Shirts & Hoodies: Machine wash cold, tumble dry low. Do not bleach or iron decoration.
• Water Bottles: Hand wash only, do not microwave.

• Our t-shirts and hoodies are unisex, so we recommend sizing up for a looser fit, or sizing down for a more snug fit. Please see the product page for the model size and more details on fit.
• Our beanies and hats are one size fits all.

We can’t guarantee it, so grab them while you can!

To streamline fulfillment, outfits are only sold with plushies.

We’re committed to making thoughtful choices. Our products are responsibly sourced and made with soft, high-quality materials designed to last.

1. No, physical products do not include a Finch Plus subscription, please visit here to upgrade to a Plus