FAQ

When will my order ship?

Finch plushies are being made-to-order, and so, once our pre-order is complete, we will begin production. Between production and transit time, we anticipate orders will begin to ship to customers in mid-to-late August, and will provide updates at various milestones via email from our marketing team. 

Will the stickers and Finch arrive together? 

Yes, if you ordered a Finch and sticker bundle, they will arrive together in the same package.

Will you be launching more colors and styles? 

We're always thinking of ways to delight our community, and additional styles and colors are indeed on our mind.

Does this include any digital subscription? 

There is no digital subscription included with our purchase.

What happens if I want to return my Finch? 

We are not accepting returns or exchanges, but if for some reason you are unhappy with your Finch or there is something wrong with your order, you can reach out and we'll do our best to make things right!

When will my card or payment method be charged? 

We will charge your card upon transaction and those funds will be used to produce your Finch!

Can I opt for faster delivery? 

Unfortunately, we are only offering standard delivery at this time.

Where do you ship to? 

For this first wave of merch, we’re shipping to the US only.

How much is shipping? 

Shipping & handling is $5.99 for a Finch and the Finch + Sticker bundle, and $2.99 for just the sticker pack.

Is Finch merch available outside of the US?

At this time, we are only shipping to our US community members but are exploring ways to expand our shipping internationally. Be on the lookout!

If I just order a sticker pack, will I still have to wait until later this summer for delivery?

Stickers will be produced first, and so if your order only includes a sticker pack, we hope to have the order shipped in early July.