Finch Merch FAQ

SHIPPING & DELIVERY

  1. When will my order ship?
    • All orders will ship within 2-4 business days.
    • Estimated delivery is 5-7 days depending on your location.
  1. How can I track my order? An email with a tracking link will be sent once your order ships.

  2. Can I update my shipping address or cancel my order? While we do try to process orders quickly, please email customer service ASAP at shop@befinch.com with your order number and we will do our best to accommodate your request.

  3. Can I opt for faster delivery? Yes! Expedited shipping options are available at checkout.

  4. How much is shipping? Shipping costs are calculated at checkout based on your location, the size and weight of your order, and the shipping method selected. We offer both economy and expedited options to suit your needs. Each product is weighed, and rates are applied accordingly to ensure fair and accurate pricing.

  5. Do you ship internationally? Currently, we only ship within the U.S. Right now, international shipping, tariffs and local tax/VAT charges come with high costs and complex supply chain challenges that would make it less affordable for our community. We’re actively exploring ways to expand international shipping in a reliable and cost-effective way—stay tuned!

  6. My package says delivered, but I didn’t receive it - what should I do? We ship with only the most reliable carriers worldwide including FedEx, USPS, and UPS. Once the package has left our warehouse, Finch cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company. Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at shop@befinch.com with your order number so we can work with you to resolve this.

  7. Do you ship to PO Boxes or APO/FPO addresses? Yes! Please make sure all address info is filled in correctly at checkout and we will fulfill via USPS Priority.

  8. What if my item arrived damaged? We apologize that you received a damaged item. In this rare case please send a photo of the product along with your order number within 5 days of delivery to shop@befinch.com and we would be happy to help you with a resolution.

RETURNS & EXCHANGES

  1. What is your return policy?

    We want you to love your Finch items! If your apparel doesn’t fit quite right or you’d prefer a different style, you can return your item and place a new order. At this time, we’re not able to offer direct exchanges—our fulfillment partner doesn’t support them.

    Here’s how to get a new size or product:

    ✔️ Step 1: Start your return through our refund portal.

    ✔️ Step 2: Enjoy free return shipping—your label will be emailed to you after initiating the return. Please print this off to affix to your package.

    ✔️ Step 3: Your original payment method will be refunded once your return is processed.

    ✔️ Step 4: You can place a new order anytime for the item you want!

    • Returns must be initiated within 14 days of receiving your order.
    • Items must be in original condition with all labels attached.
    • Send your item back in suitable packaging, it doesn’t need to be the original Finch package.
    • Refunds typically appear on your original payment method within 7-10  business days after processing.
    • Please note: not all sizes or styles may be available at the time of your new order.
    • Still need help? Email us at shop@befinch.com.
  2. Can I cancel my order? We process orders quickly, so cancellations are not guaranteed. Reach out ASAP to shop@befinch.com

ORDERING & PAYMENTS

  1. What if the product I want is sold out? Click the Notify Me When Available button on the product, and you will get notified when it’s back in stock.
  2. Will there be more plushies available? Yes! Restocks are coming—click the Notify Me When Available to be first to know.
  3. Will this plushie color come back in stock? We can’t guarantee restocks in every product and color, so grab your favorite while you can!
  4. Can I pre-order a plushie? Not at this time, but click & fill in the Notify Me alert, and we’ll send an email to you when they’re available.
  5. When will I be charged? Your card will be charged at checkout, and you will receive an email receipt and tracking details once the item is shipped.
  6. Can I send my order as a gift? Yes! While we don’t offer gift wrapping, our plushies and apparel arrive in special Finch packaging, perfect for gifting! We also have gift cards available for digital gifting.
  7. Do you offer payment plans or buy now, pay later options? Yes, payment plans are available at checkout through Shop Pay by selecting the Shop Pay Installments option.
  8. Why are the plushies now $44.99? This increase reflects new tariffs on imported goods, which are impacting brands across the U.S. Rather than cutting corners on quality, we’ve decided to keep our plushies cozy, huggable, and long-lasting.
  9. We accept the following payment methods: AMEX, Apple Pay, Google Pay, Discover, Mastercard, Visa, Shop

PRODUCT & CARE QUESTIONS

  1. How do I care for my products? Please see the drop downs on each product page for more details. 
    • Plushies: Spot clean only with mild soap and water. Do not machine wash or tumble dry.
    • T-Shirts & Hoodies: Machine wash cold, tumble dry low. Do not bleach or iron decoration.
    • Water Bottles: Hand wash only, do not microwave.
  2. Sizing:
    • Our t-shirts and hoodies are unisex, so we recommend sizing up for a looser fit, or sizing down for a more snug fit. Please see the product page for the model size and more details on fit.
    • Our beanies and hats are one size fits all.
  3. Will these plushie colors be restocked? We can’t guarantee it, so grab them while you can!
  4. Can I buy plushie outfits separately? To streamline fulfillment, outfits are only sold with plushies.
  5. Are your products sustainably made? We’re committed to making thoughtful choices. Our products are responsibly sourced and made with soft, high-quality materials designed to last.

FINCH APP QUESTIONS

  1. Does my purchase include a digital subscription? No, physical products do not include a Finch Plus subscription, please visit here to upgrade to a Plus